Privacy Policy

1. Introduction

SubShield ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contract analysis service at trysubshield.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you create an account
• Contract Documents: Contracts and documents you upload for analysis
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card number)
• Communications: Information you provide when contacting support

Information Collected Automatically

• Usage Data: How you interact with our Service, including pages visited and features used
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our contract analysis Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

4. Contract Document Privacy

We take the security of your contract documents seriously:

• Encryption: All documents are encrypted in transit (SSL/TLS) and at rest (AES-256)
• No Sharing: Your contracts are never shared with third parties for marketing or other purposes
• No Training: We do not use your contracts to train AI models
• Deletion: You can request deletion of your contracts at any time by contacting us
• Access: Only you and authorized SubShield personnel (for support purposes) can access your documents

5. Information Sharing

We may share your information only in the following situations:

• Service Providers: With third parties that perform services on our behalf (e.g., payment processing, cloud hosting, analytics)
• Legal Requirements: If required by law, regulation, or legal process
• Protection: To protect the rights, property, and safety of SubShield, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Third-Party Services

Our Service uses the following third-party services:

• Stripe: Payment processing (privacy policy)
• Supabase: Database and authentication
• Anthropic: AI analysis (contracts are processed but not stored or used for training)
• Resend: Email delivery
• Google Analytics: Usage analytics (you can opt out using browser extensions)

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Contract documents are retained for 90 days after analysis unless you request earlier deletion or have an active subscription.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@trysubshield.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@trysubshield.com
• Website: trysubshield.com