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Business Tips9 min read

Change Order Management: How to Get Paid for Extra Work

Learn how to document, submit, and get approved for change orders. Avoid common traps that leave extra work unpaid.

By SubShield TeamOctober 5, 2025
Updated Jan 2026

Change Order Management: How to Get Paid for Extra Work

Change orders are where subcontractors either make or lose money. Here's how to document, submit, and actually get paid for extra work.

The Change Order Problem

Studies show that:

  • 35% of all extra work goes unpaid
  • Average change order dispute is $45,000
  • Most denials cite "lack of documentation"
  • The work gets done. The documentation doesn't.

    What Counts as a Change Order?

    Extra work includes:

  • Scope additions not in your contract
  • Work caused by design changes
  • Conditions different from what was shown
  • Delays caused by others
  • Acceleration to meet compressed schedules
  • Step 1: Know Your Contract

    Before work starts, understand:

  • What's the notice requirement? (24 hours? 7 days?)
  • Who do you notify? (PM? Superintendent?)
  • What format is required? (Written? Email? Their form?)
  • Missing any of these can void your claim.

    Step 2: Document in Real Time

    At Discovery

  • Take photos with timestamps
  • Note the date, time, location
  • Identify who was present
  • Describe what's different from contract documents
  • Within 24 Hours

  • Send written notice to required parties
  • Reference specific contract provisions
  • Request direction on how to proceed
  • State that you reserve the right to claim additional costs
  • Sample Notice Language

    "Per Section 8.2 of the Subcontract, we hereby notify Contractor of changed conditions discovered at [location] on [date]. The conditions differ from Contract Documents in the following ways: [describe]. We request direction on how to proceed. This notice preserves our right to submit a change order request for any additional costs incurred."

    Step 3: Track All Costs

    For each change, maintain:

  • Daily time sheets for affected labor
  • Equipment logs
  • Material invoices
  • Rental receipts
  • Photos of installed work
  • Step 4: Submit Proper Pricing

    Change order pricing typically includes:

  • Labor (with burden)
  • Materials (with handling)
  • Equipment
  • Subcontractor markup (typically 10-15%)
  • Extended general conditions if applicable
  • Step 5: Follow Up Relentlessly

    Set calendar reminders:

  • 7 days: Follow up on submission
  • 14 days: Escalate to senior PM
  • 21 days: Formal notice that silence = approval (if your contract allows)
  • 30 days: Dispute notice
  • Contract Clauses to Watch

    Red Flags

  • "No claim without prior written approval"
  • "Waive all claims not submitted within 7 days"
  • "No change order work without written authorization"
  • Better Language

  • "Failure to respond within 14 days constitutes approval"
  • "Subcontractor may proceed with disputed work under protest"
  • "Oral directives shall be confirmed in writing within 48 hours"
  • What to Do When Change Orders Are Denied

  • Request written denial with specific reasons
  • Continue documenting all costs
  • Reserve rights in writing on each pay application
  • Don't sign lien waivers that waive dispute rights
  • Consider mediation before litigation
  • The Hidden Change Orders

    Watch for change orders hiding in:

  • RFI responses that add scope
  • Drawing updates without formal notice
  • Verbal instructions from superintendent
  • Coordination meetings creating new requirements
  • If it's not in your contract, it's a change order.

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    Automate Your Protection

    SubShield identifies change order provisions in your contract and highlights language that limits your ability to recover extra costs.

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    *Have a change order success story or horror story? Email us at hello@trysubshield.com.*

    Tags:

    change ordersscope changesextra workdocumentation

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